Accessibility

Contents




Our show ground is in a natural amphitheatre in a loop of the River Wear beneath Auckland Castle. A steep path winds down the hill from the site entrance on the A689 which is used by our shuttle buses.

From the shuttle bus drop off/pick up point on site, you will need to walk 350m on a mostly flat path to reach the Tribune area and its facilities – the Food Village and toilets.

The Tribune itself is comprised of 41 rows of raked seats, with gentle steps leading to the different sections.

We have a wide range of facilities and arrangements in place to ensure visitors with disabilities and low mobility are well looked after.

There are disabled toilets behind the Tribune and at the Welcome Plaza, immediately adjacent to the Blue Badge parking area.

The Food Village behind the Tribune does not have seating; however, we can provide limited seating for visitors who find it hard to stand while they enjoy the food they have purchased.

The Tribune is open two hours before the start of each performance should you wish to take your seats early. Drinks can be enjoyed at your seats, but food is NOT permitted.

Smoking - including e-cigarettes - is not allowed anywhere on site, except in two designated smoking areas, one next to the picnic area before ticket and security check, the other behind the Tribune beyond the ticket and security check. Please respect our non-smoking rules to enable your fellow visitors to enjoy the open areas!

Please be seated at least 15 minutes before the start of the performance.

FACILITIES FOR THE DISABLED



We welcome visitors with disabilities and there are seats reserved on the front row for wheelchair users and their companion at each performance. All wheelchair users must be accompanied by a companion, who is eligible for a complimentary admission ticket to sit next to you.

To help us secure the most suitable seats for you, please contact us to discuss your access requirements before you book your tickets; email [email protected] or call us on 0333 300 3028 (calls charged at local rates).

FACILITIES FOR VISITORS WITH LIMITED MOBILITY



Visitors with limited mobility may find the higher rows of the Tribune difficult to negotiate. If would like to request a seat on one of the lower rows, please email [email protected] .co.uk or call us on 0333 300 3028 (calls charged at local rates).

BLUE BADGE PARKING



We have parking on site for Blue Badge permit holders only, subject to availability. These must be requested in advance by emailing us on [email protected] or calling us on 0333 300 3028 (calls charged at local rates) - please note you will be asked to provide your Blue Badge permit number. To access this car park on the day of your chosen performance, you will be asked by the parking attendants to produce and display your pre-booked parking voucher and a valid Blue Badge permit.

The Blue Badge parking area is sited around 350m from the Tribune, which is accessed by a mostly flat path which is suitable for wheelchair users. If you require additional assistance in moving from the Blue Badge parking area to the Tribune, please let us know when contacting us to request a Blue Badge Parking space, indicating the number of people with disabilities for whom we will arrange a golf-buggy transfer to the Tribune.

Please note that our golf-buggy service is only available to Blue Badge holders and one companion in their party. If you require a golf-buggy transfer, please ensure you arrive at your parking space at least 100 minutes before the start of the performance. If you do not require a golf-buggy transfer, please make sure you leave ample time for your party to go through security and ticket check – it can be busy at peak times – in order to arrive at your seat at least 15 minutes before the start of the performance.

LOW MOBILITY PARKING

All our car parks offer a shuttle bus transfer service to our site. Please be aware there is a 350m walk from the bus drop off point on our site to the Tribune area itself. If you are concerned this short walk will be unmanageable, please call us on 0333 300 3028 to reserve a space in the Low Mobility section in Car Park D (Colliery Fields), from where a special Low Mobility shuttle bus will take you and all the people in your party directly to the entrance of the Food Village behind the Tribune.

You will have a dedicated ticket and security check point at the Low Mobility drop off point, from where it is only a few steps to the Tribune.

If you require a space in the Low Mobility car park and a transfer in the Low Mobility shuttle bus, please make sure you arrive at your parking space at least 100 minutes before the start of the performance.

Please note that the Low Mobility shuttle bus does not enable you to stop at the dedicated picnic area or at the shop, so please do not bring food or drink with you on the bus (with the exceptions of baby food or food needed for medical reasons). There is a limited range of Kynren merchandise on sale in the Tribune area, including programmes, CDs, blankets and waterproof ponchos.

Please note that our golf-buggy service is only available to Blue Badge permit holders.

SPECIAL ASSISTANCE SERVICES

Guide dog and hearing dogs can be accommodated, however please be aware that the show contains loud noises and fireworks, which might cause distress to the animal. Please let us know before you book your tickets so we can arrange appropriate seating during the show, by emailing [email protected] or calling 0333 300 3028 (calls charged at local rates).

SEATING PLAN

Get an idea of the seating areas in our Tribune.
VIEW

Car Parks

Help us find the right car park for you.
VIEW

Kynren 2017 Trailer

 

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